The Atom Experience Model™ - Book

Your Business Structure Is Burning Out Your Team And Pushing Customers Away. The Atom Experience Model™ Shows You How To Rebuild It So Your People Thrive, And Your Customers Stay, Grow, And Refer.

This book aims to show you the one structural shift that stops departments pulling against each other and starts moving the business forward as one.

Most companies say they’re customer-centric. But behind the buzzwords, most teams are quietly drowning in silos, broken processes, and confused ownership.

If your CX or organisational efforts are hitting internal walls, this book explains why, and gives you a clear, practical framework to fix it.

📉 Disconnected journeys. Duplicated effort. Friction everywhere.
This isn’t a tech issue. It’s a structure issue.

In this short but powerful read, transformation leader Shawn Stanyer introduces The Atom Experience Model™, a structural reframe designed around the customer lifecycle, not internal functions.

🔍 Inside, you’ll discover:

✔️ Why your org chart is sabotaging your customer experience
✔️ The seven-phase Customer Lifecycle Nucleus you can map immediately
✔️ The role of the CX Membrane Layer, and how it unblocks teams without adding red tape
✔️ How to build Lifecycle Squads that create flow across departments
✔️ Real rituals, dashboards, and reviews you can launch in weeks, not years
✔️ How to operationalise structure, rhythm, and momentum at scale

🧠 This is for:

• Leaders tired of fixing symptoms instead of causes
• Transformation leads ready to create real change
• Founders scaling fast but feeling organisational drag
• Anyone who's asked: “Why are we still working this way?”

This isn’t theory.
It’s not another round of NPS slides or rebranded agile workshops.
It’s a living system built to restore flow, connection, and shared purpose inside your organisation.

Read it in one sitting. Apply it across your business. Create clarity where there was chaos.